Contact information

If you have any questions about your order, our matcha, or our products, we’re here to help.

Customer Support

For all inquiries, please contact us by email.

Email: support@soqi.co

Response Time

We typically respond to all inquiries within 1–2 business days.

Order Inquiries

If you are contacting us regarding an order, please include your order number in your message so we can assist you as quickly as possible.